Help & Support

Frequently Asked Questions

Find answers to common questions about benefits, enrollment, and portal usage.

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General

Common questions

Retirement

Medicare & retirement

General Questions

Common questions about the Health & Welfare Fund

Retirement & Medicare FAQs

Questions about retirement benefits and Medicare

Prescription Coverage FAQs

Questions about prescription benefits and medication coverage

Wage Continuation

Questions about wage continuation benefits

Vision Coverage FAQs

Questions about vision benefits and providers

Dental Coverage FAQs

Questions about dental benefits

Frequently Asked Questions

Quick Links

General Questions

I recently got my prescription card and my dependent's name is wrong. How do I correct this?

How do I change my address or add or remove a dependent with the H&W Fund?

Can I add my stepchildren to my prescription, dental and vision coverage?

I turned in my paperwork to the Benefits department at 440, why don't you have it?

What is the Family and Medical Leave Act (FMLA)?

How do I apply for FMLA?

Retirement & Medicare FAQs

I will be 65 in a few months. What should I do?

Prescription Coverage FAQs

I'm going on vacation and need to get my medication early?

What prescription plan is available for my spouse when COBRA ends?

I'm having problems getting a prescription filled. What should I do?

What should I do? I need an Epi-Pen (or another type of injectable medication):

I am a current employee. What diabetic supplies are covered under my medical coverage and what are covered under my prescription coverage?

Wage Continuation

I'm on wage continuation and my direct deposit keeps changing. Why?

Vision Coverage FAQs

Basic Vision: Do I need a form or a card?

Basic Vision: How often can I have an exam?

Basic Vision: How often can I purchase glasses?

NVA Vision: Do I need a form or a card?

NVA Vision: What is my NVA ID #?

NVA Vision: How often can I have an exam?

NVA Vision: How often can I purchase glasses?

NVA Vision: Where can I find a list of participating NVA providers?

Keystone Vision: What is the Keystone Vision Benefit?

Dental Coverage FAQs

My child needs braces. How does the process work?